Quality & Support Engineer

Automated Testing & Quality Assurance

• Design, develop, and maintain automated test scripts for web applications using Playwright and other testing frameworks.
• Implement comprehensive end-to-end testing strategies to ensure UI and functionality meet product requirements.
• Regularly execute test suites and maintain test coverage across application updates and deployments.
• Collaborate with developers and product teams to integrate testing into CI/CD pipelines.
• Investigate test failures, report bugs, and support resolution tracking through to completion.
• Ensure test environments reflect production conditions for realistic and reliable results.

Technical Support and Issue Resolution

·        Provide technical support and troubleshooting for application-related issues and deliver solutions to internal and external users.

·        Respond to user inquiries and incidents through various communication channels (phone, email, ticketing systems).

·        Diagnose and resolve application issues, involving debugging and analyzing error logs.

·        Collaborate with product teams and external vendors to resolve complex problems.

Incident and Change Management

·        Participate in incident management processes and coordinate resolution efforts.

·        Support change management processes for application updates and modifications.

·        Help manage the deployment of new releases and updates.

·        Ensure proper documentation and communication during incident response.

System Monitoring and Maintenance

·        Monitor application performance and system health to ensure optimal functioning.

·        Perform regular maintenance tasks such as software updates, patches, and backups.

·        Maintain application security and compliance with organizational policies and standards.

·        Proactively identify potential issues before they impact users.

Requirements

·        4-6 years of experience in quality assurance, automated testing, or application support roles.

·        Proven experience in designing and implementing automated testing frameworks.

·        Experience with both manual and automated testing methodologies.

·        Experience in troubleshooting application issues and providing technical support.

·        Proficiency with automated testing tools, particularly Playwright, Selenium, or similar frameworks.

·        Strong experience with test automation in CI/CD pipelines.

·        Knowledge of programming languages for test scripting (JavaScript, Python, or Java).

·        Experience with SQL databases and data validation techniques.

·        Proficiency in using diagnostic tools and understanding error logs.

·        Experience with application monitoring tools and ticketing systems.

Understanding of web technologies, APIs, and system integrations