Associate Principal - Digital Application Operations

Application Operations & Service Stability

• Ensure operational stability, availability, and performance of digital applications, APIs, web platforms, CRM, and ERP systems
• Monitor application, infrastructure, database, and network environments using enterprise monitoring tools
• Identify service degradation proactively and initiate corrective actions
• Drive operational improvements and long-term service sustainability

Monitoring & Continuous Improvement

• Establish observability practices, service metrics, thresholds, and alerting mechanisms
• Improve monitoring maturity from reactive to proactive operations
• Drive operational excellence through incident trend analysis and performance optimization
• Promote scalable and resilient platform operations

Incident Management & Root Cause Analysis

• Lead major incident response and service restoration activities
• Conduct Root Cause Analysis (RCA) and ensure remediation actions are completed
• Track recurring issues and implement preventive controls
• Coordinate with internal teams and external vendors during critical incidents

Change & Production Governance

• Oversee production releases, deployments, and operational readiness
• Ensure governance controls, risk assessments, and rollback procedures are in place
• Safeguard live environments and ensure minimal service disruption

Disaster Recovery & Business Continuity

• Manage Disaster Recovery (DR) plans, testing, and operational resilience activities
• Ensure recovery objectives align with business and regulatory requirements
• Maintain DR documentation, procedures, and audit evidence

Vendor & Stakeholder Management

• Manage relationships with technology vendors and external partners
• Monitor vendor SLAs and operational performance
• Collaborate with infrastructure, security, delivery, and business teams

Innovation & Automation

• Drive adoption of automation and operational efficiency initiatives
• Support modernization initiatives involving AIOps, RPA, and intelligent operations
• Contribute to scalable and future-ready operational models

Requirements

Education

• Bachelor’s degree in Computer Science, Engineering, or related field
• Master’s degree is an advantage

Experience

• 7-10 years of experience in Application Operations, System Engineering, Production Support, or Solution Architecture
• Strong experience with Azure cloud technologies and enterprise digital platforms
• Good understanding of networking, firewalls, and infrastructure environments
• Experience with APIs, CRM systems, ERP platforms, and enterprise applications
• Exposure to monitoring and observability tools is highly preferred

Technical Knowledge

• Azure Infrastructure & Services
• APIs & Digital Platforms
• CRM / ERP Systems
• Database Technologies
• Production Support & Incident Management
• Disaster Recovery & Operational Resilience
• Change & Release Governance

Skills

• Strong analytical and problem-solving skills
• Ability to work in fast-paced environments
• Excellent stakeholder communication and coordination abilities
• Strong ownership mindset and operational governance capabilities