Account Handler - Affinity

·        Manage the day-to-day servicing of assigned affinity insurance accounts, ensuring a consistently high standard of customer service.

·        Build and maintain strong relationships with affinity partners and customers to support retention, engagement and portfolio growth.

·        Implement, monitor and control the renewal process to maximize customer retention and business performance.

·        Handle customer enquiries, policy amendments, renewals and cancellations in a timely and professional manner.

·        Assist customers in the event of claims and ensure claims service is delivered in line with agreed standards.

·        Coordinate with underwriting, operations, claims and other internal teams to ensure efficient service delivery and issue resolution.

·        Identify opportunities for new business, cross-selling and upselling within existing affinity schemes and customer portfolios.

·        Monitor portfolio performance and proactively address customer service, retention or growth challenges.

·        Ensure premium collection requirements are met and resolve customer payment queries in a timely manner.

·        Maintain accurate customer and policy records and ensure compliance with regulatory and internal requirements.

·        Provide management information and portfolio reporting as required.

·        Contribute to the achievement of team objectives relating to customer satisfaction, retention, growth and profitability.

Requirements

·        1–2 years of experience in General Insurance.

·        Strong customer service and relationship management skills.

·        Excellent attention to detail and organizational abilities.

·        Good communication, problem-solving, and time management skills.